mystixboi1
Kick Henry Jackassowski
I started going to this Sam Ash the day it opened. I was just a kid, but I was there. I’ve done shopping on and off from Sam Ash ever since then.
This recent experience has made me realize why I take my business elsewhere.
I purchased a used guitar(Ernie Ball Music Man Luke III) from Sam Ash in Paramus, NJ. I received the guitar on June 28, 2013. I immediately noticed that even though the guitar was in excellent condition, it had a special boost switch that was broke. I took the guitar to Sam Ash in Cherry Hill on July 1, 2013 and informed the tech that it had a broken switch.
Up until this point, this tech has never done me wrong. I’ve brought him at least 3 or 4 guitars to work on over the past year or so and he always did a great job. He has always been honest and fair. He told me that the broken switch was covered by the 30 Day Used Warranty from Sam Ash. He said he would have the guitar department manager order the broken piece.
The following week I called back to see what the status of the new piece was… there wasn’t any update. He was going to check with the guitar section manager... never heard back.
I called back a week later. The tech said that he would check with the guitar department manager again to see where the piece was. After a few hours, he called me back and told me that I had to bring the guitar in so he could remove the broken switch and send it back to the manufacturer so they could send a replacement piece.
OK… soooooo… why didn’t we know this a week or so ago when I called in to check on the status. Surely it doesn’t take more than a week to find something like that out. I know, because I called the manufacturer and asked the representative what the turn around time was on ordering this piece, he said that it was only a few days.
A week later, still no update. Now, it’s been over a month since I first reported the problem. I’ve only gotten updates from the tech because I’ve called in to see where things were progressing. It’s almost 5 weeks since I first reported the problem to Sam Ash. They still have my guitar and told me that it will probably be another week until I get it back.
You’re telling me that it takes almost a month and a half to replace a broken switch on a guitar?!?!?!
I know it's not the Cherry Hill Sam Ash's fault for me receiving a faulty guitar, but they have done nothing above the bare minimum to make sure the guitar was fixed in a decent time.
Sam Ash had no problems taking my money, but when it came time for them to make things right, they drag their feet on it.
Lame.
/End Rant
This recent experience has made me realize why I take my business elsewhere.
I purchased a used guitar(Ernie Ball Music Man Luke III) from Sam Ash in Paramus, NJ. I received the guitar on June 28, 2013. I immediately noticed that even though the guitar was in excellent condition, it had a special boost switch that was broke. I took the guitar to Sam Ash in Cherry Hill on July 1, 2013 and informed the tech that it had a broken switch.
Up until this point, this tech has never done me wrong. I’ve brought him at least 3 or 4 guitars to work on over the past year or so and he always did a great job. He has always been honest and fair. He told me that the broken switch was covered by the 30 Day Used Warranty from Sam Ash. He said he would have the guitar department manager order the broken piece.
The following week I called back to see what the status of the new piece was… there wasn’t any update. He was going to check with the guitar section manager... never heard back.
I called back a week later. The tech said that he would check with the guitar department manager again to see where the piece was. After a few hours, he called me back and told me that I had to bring the guitar in so he could remove the broken switch and send it back to the manufacturer so they could send a replacement piece.
OK… soooooo… why didn’t we know this a week or so ago when I called in to check on the status. Surely it doesn’t take more than a week to find something like that out. I know, because I called the manufacturer and asked the representative what the turn around time was on ordering this piece, he said that it was only a few days.
A week later, still no update. Now, it’s been over a month since I first reported the problem. I’ve only gotten updates from the tech because I’ve called in to see where things were progressing. It’s almost 5 weeks since I first reported the problem to Sam Ash. They still have my guitar and told me that it will probably be another week until I get it back.
You’re telling me that it takes almost a month and a half to replace a broken switch on a guitar?!?!?!
I know it's not the Cherry Hill Sam Ash's fault for me receiving a faulty guitar, but they have done nothing above the bare minimum to make sure the guitar was fixed in a decent time.
Sam Ash had no problems taking my money, but when it came time for them to make things right, they drag their feet on it.
Lame.
/End Rant
