I keep getting calls from GC/MF

Help!I'maRock!

Help!I'maRock!

Mediocringly Derivative
At least once a week for the past month or so. I bought a pack of Silk & Steel strings from MF this summer because it was cheaper than on Amazon. And then I bought my kid's guitar at the local GC.

So far, I've told 2 MF reps to fuck off if they can't get me better than sale pricing. The GC call I received was from Long Island City, where I haven't lived for 2 years.

I just got another MF call. Now I'm just going to string them along. At this point, the company has wasted more money trying to get me to buy from them than they would have made if they left me alone. I won't buy from Sweetwater, save the TC Unitune when it's back in stock. But at least they've left me alone after telling them to fuck off.
 
I’ve gotten 2 calls and 3 emails from my MF rep. I didn’t know I had a rep at MF. I went ahead and responded to the third email so they would stop contacting me. I haven’t ordered anything from them in a long time.
 
The company is teetering on the edge of chapter 11 so it’s no surprise that they’re trying everything.
 
I got a call out of the blue from “my” MF rep a couple years ago when I was in the middle of zeroing in on a fairly big purchase. I shocked him by saying “sure, let’s chat” and then asked him some questions he couldn’t answer re: confirming some specs and turns out he had, like, zero room to help me out on pricing.

So, yeah, not sure why they’re having reps make cold calls. I’ve been pretty disappointed in MF over the years. They’ve sent me the wrong guitar—like I ordered a Dano and they set me a PRS and the rep seemed annoyed I called to let them know. At least one guitar busted before or during transit. They’ve sold me out of stock items and then dragged their feet on a refund. Basically, it’s fine if you’re ordering basic shit and you’re not in any kind of hurry to get it done right the first time and you don’t need to talk to anyone.

I pretty much only buy from them anymore because family will sometimes give me gift cards as presents. I used to buy strings/picks/little stuff from them when I lived in KCMO because it’s was almost always next day delivery because their DC is right there.
 
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Peen Simmons said:
I got a call out of the blue from “my” MF rep a couple years ago when I was in the middle of zeroing in on a fairly big purchase. I shocked him by saying “sure, let’s chat” and then asked him some questions he couldn’t answer re: confirming some specs and turns out he had, like, zero room to help me out on pricing.

So, yeah, not sure why they’re having reps make cold calls. I’ve been pretty disappointed in MF over the years. They’ve sent me the wrong guitar—like I ordered a Dano and they set me a PRS and the rep seemed annoyed I called to let them know. At least one guitar busted before or during transit. They’ve sold me out of stock items and then dragged their feet on a refund. Basically, it’s fine if you’re ordering basic shit and you’re not in any kind of hurry to get it done right the first time and you don’t need to talk to anyone.

I pretty much only buy from them anymore because family will sometimes give me gift cards as presents. I used to buy strings/picks/little stuff from them when I lived in KCMO because it’s was almost always next day delivery because their DC is right there.
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My favorite MF screw up is when I pre-ordered the Vox Night Train. I guess the didn't bother to open the shipping box from Vox and just stuck a shipping label on it to me. Imagine my surprise when I opened the box to find 2 heads in it. Checked my account, only 1 ordered and one charge. I called them 4 or 5 times to tell them they screwed up and they kept insisting they only sent me 1.
 
Help!I'maRock! said:
At this point, the company has wasted more money trying to get me to buy from them than they would have made if they left me alone.
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They're just taking a page out of sweetwater's playbook and hoping that the shotgun cold calls net more hits than misses. At least they're trying to do something to generate revenue, I suppose.
 
Lerxst said:
They're just taking a page out of sweetwater's playbook and hoping that the shotgun cold calls net more hits than misses. At least they're trying to do something to generate revenue, I suppose.
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They are. I told Sweetwater early on to never call me. Got 10 years and 3 reps before they did. Then I told that guy not to call me. MF has had 4 different people call me in a month. That's just blind calling out of a database.
 
Chad said:
My favorite MF screw up is when I pre-ordered the Vox Night Train. I guess the didn't bother to open the shipping box from Vox and just stuck a shipping label on it to me. Imagine my surprise when I opened the box to find 2 heads in it. Checked my account, only 1 ordered and one charge. I called them 4 or 5 times to tell them they screwed up and they kept insisting they only sent me 1.
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I ran into a similar situation once because the retailers system only showed the item being available in units of "1" the CS rep had no way to deal with the possibility of more than 1 being shipped under a single label. I'd guess they had a manual override option but the rep probably didn't care enough to deal with the hassle. Most recently I ordered something that was < 20 bucks from a supplier in England, sent without tracking & the royal mail lost it. I got a refund and then it showed up 2 months later on my door step. I offered to the company that I'd just throw a stamp on the envelope and forward it to their next US based customer and again the override of their system was more trouble than eating the refund.
 
Help!I'maRock! said:
They are. I told Sweetwater early on to never call me. Got 10 years and 3 reps before they did. Then I told that guy not to call me. MF has had 4 different people call me in a month. That's just blind calling out of a database.
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It's also possible you're in 4 different databases owned by their conglomerate and you're being placed on the DNC one at a time.
 
Lerxst said:
It's also possible you're in 4 different databases owned by their conglomerate and you're being placed on the DNC one at a time.
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I'm definitely in two databases, one from GC, one from MF. But only one GC person has called me and it was from a store I last shopped at 3 years ago. 4 MF people have called though. I think at least one of them was from a contracted agency.
 
i never answer my phone so i never know who's calling unless they're in my contacts. the bliss of ignorance.
 
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